Contact Us
Get in Touch
Use this page to schedule heating and cooling service, ask about a repair, request installation options or get help with an urgent no-cooling or no-heat problem. The fastest path for active HVAC issues is a phone call; online booking works well for maintenance, estimates and non-emergency service windows.
Phone
(650) 457-5698Address
Santa Rosa, CA 95403
Hours
Monday - Sunday: 8:00 AM - 8:00 PM
Emergency Service: 24/7
Schedule Service
Book your appointment online or call us directly for immediate assistance.
Schedule OnlineCall (650) 457-5698Emergency HVAC Calls
Call if your system stops heating or cooling, trips a breaker, produces a burning smell, leaks around indoor equipment or cannot keep the home safe during extreme weather. Turn the system off if you notice electrical odor, smoke or active water near equipment.
Before Scheduling
Helpful details include the equipment type, thermostat behavior, recent filter changes, noises, error codes, breaker trips and whether the issue affects one room or the whole house. Clear symptoms help the technician plan the visit more efficiently.
Service Area
North Bay HVAC serves homes across Sonoma, Marin, Napa and Solano counties, including Rohnert Park, Santa Rosa, Petaluma, Napa, San Rafael, Novato and nearby communities. Use the service area pages to find city-specific HVAC guidance.
Which contact path should you use?
Call for active system failures
Phone is the better path for no cooling, no heat, burning smell, gas odor, active leaking, frozen coils, breaker trips, carbon monoxide alarms or equipment that will not shut off. If there is immediate gas or carbon monoxide danger, leave the home and call emergency services first.
Book online for planned work
Online scheduling is best for maintenance, replacement estimates, thermostat installation, indoor air quality reviews, zoning questions, duct cleaning and non-urgent repair windows where the home is still safe and comfortable.
If you are not sure which path fits, call and describe the symptom first. The most useful details are the city, equipment type, system age if known, thermostat setting, what changed recently and whether the issue is getting worse.